Important information
United States/United Kingdom/Netherlands/Australia:
Deadline for accepting orders: 15:00 GMT +1
Processing time for orders: 1-3 working days.
Delivery time for orders: 4 to 6 working days.
Total estimated delivery time: 5 to 9 business days.
Shipping costs: Free of charge.
Shipping details
If you place your order before 3:00 p.m (GMT +1), we will start processing it the same business day. Your order will take 1 to 3 business days to process, and 4 to 6 business days to deliver. Once your order has been shipped, you will receive a confirmation email indicating that your order has been accepted into our system.
Tracking your order
After your order has shipped, you will receive an email with a tracking number. You can track your order HERE.
Shipping costs
Delivery is free throughout the United States, United Kingdom, Netherlands & Australia. Enjoy a hassle-free shopping experience!
Delays in delivery
We apologise for any delays that may occur due to circumstances beyond our control, such as holidays, weather conditions, carrier disruptions or high demand. If your order has not arrived after the estimated delivery period, please allow an additional three business days before contacting our customer service team.
Cancellations
If you wish to cancel your order, please contact us as soon as possible at support@lumani-home.com. We can only cancel an order before it has been processed or shipped.
Defective/damaged items
If you receive a damaged, defective or incorrect item, please contact us at support@lumani-home.com within 24 hours of receipt. Please include photos, your order number and a description of the problem. We will endeavour to resolve the problem quickly.
Company Details:
Address: 1713 Dunn Ave, Cheyenne, WY 82001, United States
Email: support@lumani-home.com
Phone number: +1 917 563 6283
Contact form: Click here
Customer service: Our customer service is available Monday to Friday, from 9:00 a.m. to 9:00 p.m. (GMT +1).
Response time: Customer service will respond within 24 hours on business days.